+44(0) 7783 000407 bookings@artof.rest

Frequently Asked Questions

Bookings

Airbnb

If you have booked with Airbnb then they will handle all payments related to your stay. Please check your trip details on Airbnb to find out when your payment is due (www.airbnb.co.uk/trips). If you have a query related to payments please contact Airbnb support (www.airbnb.co.uk/help/contact-us/).

Booking.com, Expedia

If you have booked with Booking.com, Expedia or one of their partner sites, then you may have been asked to enter your credit card details at the time of booking. This does not mean you have paid for your booking.

To protect your security, and for authentication purposes, we collect payment separately via a secure link sent by email.

Please look out for an email from Worldpay when payment is due. Just click the link, enter your card details, and you’re done! 

By using Worldpay we never get to see your card details and you can be confident you are only paying the correct amount.

When do I need to pay?

We only ask you to pay when your free cancellation period ends. This could be 14 or 30 days ahead of your stay, or for non-refundable bookings you we will ask you to pay at the time of booking.

A security deposit is required prior to arrival and is fully refundable after you check out, subject to a quick property inspection. The deposit is held for the duration of your stay to cover any damages or breach of terms and conditions (such as smoking in the property where a deep clean is required). Please let us know within the first 2 hours of your arrival if there are any issues which you would like to bring to our attention. You can call us on +44(0)208 088 0510 or email us at booking@artof.rest.

Please note the refund can take between 7-14 days to appear on your statement. We will write to you via email within 48 hours of check out in the unlikely event of any damages or breaches to our terms and conditions.

When you check into a hotel the front desk will ask you to sign their terms and conditions.

It’s no different for a serviced apartment, we just ask you to sign this ahead of your stay. This is because our properties are self check-in – you simply pick up the keys and let yourself in, no fuss, no hassle.

You will be sent a link to sign the agreement electronically at the time of booking. Please complete the agreement as soon as you can to avoid any delay at check-in.

Please note we also ask for a valid government ID document to be uploaded when you sign. This is in order for us to comply with UK law (The Immigration (Hotel Records) Order 1972).

Cancelling your booking

If you have booked via Airbnb, Booking.com, Expedia, or any other travel agency then you will have agreed to cancellation terms at the time of booking. Please check with the travel agency for details.

If you have made a direct booking then you can cancel for free up to 14 days ahead of your stay. The booking is non-refundable within 14 days of your stay.

For bookings longer than 14 days we operate a rolling 14 day cancellation policy. You may cancel the remainder of your stay giving 14 days notice. We will refund the part of the stay which falls 14 days after the cancellation request is received.

Amending your booking

We’d be happy to help you amend your booking if you wish to change your dates or the number of guests (subject to availability). Please note the cancellation policy above still applies when making amendments. Please contact us on +44(0)208 088 0510 or email us at bookings@artof.rest.

Please note our prices are subject to change without notice and vary on a daily or weekly basis. It may not be possible to book at the same price as your previous stay with us or at the same price if you are extending your stay. However we will always seek to offer you the most competitive rate possible.

 

Your stay

Network name: ARTOFREST
Pasword: Artofr357

All our properties are self check-in. 

You will receive information about the area and the property location when you book.

On the morning of your arrival you will be given instructions on how to pick up the keys via email.

To avoid any check in delays please make sure you have signed our booking agreement ahead of your stay (please check your emails for the link to sign).

Our standard check in time is 3pm.

Our standard check out time is 10am.

Please put the keys back in the key box and scramble the codes.

If you were given a car park key fob, please leave this on the kitchen side.

We would really appreciate it if you could help us by:

– Washing up any kitchen equipment you have used
– Checking that all the external doors and windows are closed and locked

Early check in

We can offer you an early check in from 12pm on the day of your arrival, subject to availability. Please just contact us to book. There is a small charge of £10.

If you are arriving earlier than 12pm (for example after an overnight flight) we can offer you a 9am check-in, subject to availability, for 50% of the nightly rate.

Late check out

We can offer you a late check up to 12pm on the day of your departure, subject to availability. Please just contact us to book. There is a small charge of £10.

If you would like to leave after 12pm (for example before an overnight flight) we can offer you a 5pm check out, subject to availability, for 50% of the nightly rate.

We will send you information on how to get to the property by email when you book. This will include the address, map links, directions, and parking information.

You will be sent instructions on how to access the property by email on the morning of your arrival. This will include where to pick up the keys and any codes you need to enter the building and the apartment.

You will find a guest information booklet provided in the property. This will give you information on the local area such as nearest supermarket and the nearest cash point. It also has recommendations for sight seeing and other activities to do whilst you are visiting.

The location of the refuse and recycling bins are provided in the guest information booklet inside the apartment.

Property information

All our properties are non smoking*. 

We would like all our guests to enjoy a smoke free environment and so smoking is prohibited inside the property or inside any part of the building.

Some of our properties have courtyards or patios and guests are welcome to smoke there. Please use the cigarette bins provided.

* cleaning charges may apply if evidence of smoking is found

Unfortunately we are not able to accommodate pets in our properties. 

However, if you are planning to stay in the area with your pet please get in touch as we can help book your animal into a local boarding home during your stay.

We apologise but parties or gatherings are strictly forbidden whilst staying in our properties. This is due to the quiet residential setting in which our properties are located. 

In the event of a breach of this condition guests may be asked to leave immediately, no refund will be given, and additional charges may apply to cover any applicable costs and administration time. 

Disabled access varies depending on the property. Please contact us on +44(0)208 088 0510 or bookings@artof.rest for further details.

All our properties have heating in each room for your comfort. Instructions on how to use the heating are in the guest information booklet in the property.

Most of our guests turn off the heating when they are not in the property and we think you are amazing for helping us to look after the environment!

In the UK our moderate climate means that our houses don’t need air conditioning. In the warmer months our properties are well ventilated and we supply cooling fans for your use.